Version: November 2026

Terms of Service – Padel Platform

Version 2

Date: November 5th 2026

Provider: Padel Platform ApS ("Padel Platform", "we" or "us")

1. About these Terms

  • These Terms of Service (the "Terms") apply to your use of Padel Platform's mobile applications, Garmin and Apple Watch apps, website at padelplatform.app, and the features made available through scoreboards, Point PODS and camera equipment, among other things (together, the "Service").

  • By creating an account or otherwise using the Service where these Terms are presented to you as applicable conditions, you accept them. If you do not wish to accept them, you must not use the relevant features.

  • These Terms are intended for players and other individual users. Agreements with padel centres and other business customers are governed by separate agreements. Such agreements may take precedence over these Terms in relation to the business customer concerned.

  • The processing of personal data is described in our Privacy Policy. These Terms do not constitute consent to the processing of personal data and do not alter the rights or legal bases for processing set out in the Privacy Policy and applicable law.

2. Accounts and Access

  • Some features can be used without a user account, for example by starting a match using the equipment on the court, while others require you to create an account and sign in.

  • You must provide accurate information when creating and using your account and when entering details of participating players, their ages and any choices relating to video recording and livestreaming. You must not impersonate anyone else.

  • You are responsible for keeping your login credentials secure and for notifying us if you become aware of any misuse of your account.

  • Users under 18 must use the Service in accordance with any applicable requirements for the involvement of a parent or guardian. Age restrictions for particular features may be stated within the Service. The specific restriction on livestreaming matches involving players under 15 is set out in section 6.

  • You must not transfer your account to others or give others access to your account in breach of these Terms.

3. Matches and Scorekeeping

  • The Service can be used to create and manage padel matches, invite or link players, record points, and view match results, statistics and video recordings.

  • Depending on the selected court and the available equipment, a match may be created or started through the app, the website, a QR code on the scoreboard or the court's Point PODS.

  • Scores may be recorded using, for example, a Garmin Watch, Apple Watch or Point PODS, where the feature is supported on the relevant court.

  • Features and available equipment may vary between centres and courts. Not all courts offer cameras, scoreboards, livestreaming or other hardware-based features.

  • You are responsible for ensuring that the information you enter about the match and participating players is accurate. You must also comply with the Service's requirements to inform other players about planned video recording and livestreaming and to provide accurate information about participants' ages.

  • Statistics and automated calculations may contain errors and must not be regarded as official tournament results unless expressly stated otherwise.

4. Match Recordings and Audio

  • On courts fitted with a connected camera, the Service may offer video and audio recording of a particular match. Recording is disabled by default and must be actively selected by the player creating the match before the match starts. Starting a match does not, in itself, activate the camera or microphone.

  • If the "recording" feature has been selected before the match starts, the camera and microphone are activated when that particular match is started using a supported starting method.

  • Recording ends when the match is ended using the "End Match" feature. Recording cannot be activated retrospectively for a match that has already been played.

  • Before the match starts, the player initiating the recording must inform the other players that video and audio will be recorded and confirm in the Service that they have been made aware of this. If another player objects to the recording before the match starts, recording must not be activated until the objection has been considered and the matter resolved.

  • The camera is directed at the specific court.

  • The microphone may unintentionally capture sounds or conversations nearby.

  • You must respect other people's privacy and must not use the recording feature for surveillance or other unrelated purposes.

  • Recordings are private by default. Access, sharing and deletion are described in the Service's features and in the Privacy Policy.

  • Padel Platform may restrict access to a recording where necessary to comply with the law, protect the rights of other people affected or address a specific complaint.

5. Claiming Matches and Accessing Content

  • After a match, players may in certain circumstances link ("claim") the match to their profile using the available QR code and sign in or create an account to access match details and any highlights.

  • The right to view a match or its content depends on how the match was created, which players are linked to it and the access permissions supported by the Service.

  • You must not attempt to claim a match that you are not entitled to link to your account or circumvent the Service's access controls.

6. Livestreaming

  • Livestreaming is disabled by default and may only be actively selected by the match creator before the match starts, on courts where the feature is available.

  • Livestreaming is not permitted if one or more participating players are under 15 years of age. This applies even if a parent or guardian has given permission.

  • Before livestreaming can be enabled, the match creator must state whether any player is under 15. If the answer is yes, is missing or is uncertain, livestreaming must remain disabled. The match creator must provide accurate information and inform the other players about the planned livestream.

  • A livestream may be viewed via a shared link. Anyone who receives the link may share it further. You should therefore consider carefully with whom you share the link, and you must not share content in a way that infringes others' rights or applicable law.

  • Livestreaming cannot be activated retrospectively after the match has started or by subsequently claiming the match.

7. Sharing and User-Generated Content

  • You retain any rights you may have to content that you enter or upload to the Service yourself, such as profile information, match descriptions and score information. This does not give you ownership of other players' information, recordings of other people or Padel Platform's software and technology.

  • To the extent that you hold the necessary rights, you grant Padel Platform a non-exclusive, royalty-free licence to store, process, display and technically adapt your content insofar as necessary to provide the features you have selected and to make the content available to people who have access under the Service's rules.

  • This licence does not include general permission to use identifiable match videos, voices or other user content to train general AI models or for independent advertising purposes. Any new uses require separate assessment and appropriate information and legal grounds.

  • When you choose to share content or a livestream link with others, you are responsible for ensuring that your sharing is lawful and respects the rights of other participants and third parties. In practice, recipients may save or forward content already shared outside Padel Platform's control.

  • You must not upload unlawful, offensive or misleading content, or material that you do not have the right to use.

  • You must not, without Padel Platform's prior written permission, sell, sublicense or otherwise commercially exploit match recordings, livestreams or highlights, for example by selling them to television broadcasters, media organisations or other commercial content providers. Ordinary private sharing on social media is permitted, provided that it respects the rights of other participants and applicable law.

8. Statistics and Automated Features

The Service may generate match statistics, automatic highlights, displays and other calculated results based on the information and features available for the particular match.

Calculated results may be incomplete or inaccurate. You should check them if they are to be used for decisions or publication.

These Terms do not grant Padel Platform any independent, general right to reuse personal data or recordings for AI training. Any additional data processing is not authorised through a hidden licence in these Terms but must be assessed and explained separately.

9. Advertising and Sponsorship Content

  • The Service may display advertisements, sponsor logos and other commercial communications, for example in the app, on the website, in recordings and on scoreboards.

  • These Terms do not, in themselves, entitle Padel Platform to make private match recordings public, use participants' images or voices in advertising campaigns or disclose personal data for targeted advertising.

  • If we introduce sponsorship or advertising features in the future that affect the sharing or display of match content beyond what has already been agreed and explained, this will require appropriate separate information and, where necessary, a valid contractual and data protection basis.

10. Acceptable Use

  • You may only use the Service lawfully and in accordance with these Terms. You must not: 1) attempt to gain unauthorised access to accounts, matches, recordings, servers or equipment; 2) interfere with, damage or circumvent the Service's technical security measures; 3) use the Service to harass others, conduct unlawful surveillance or infringe others' rights; 4) share recordings, personal data or links in breach of applicable law or other people's rights; 5) provide false information about participants or their ages to circumvent restrictions; or 6) copy, distribute or attempt to derive the Service's source code in breach of applicable law.

  • We may restrict or suspend access to certain features where necessary to protect users, security or the lawful operation of the Service. Where reasonable and possible, we will explain the reason and provide an opportunity to object.

11. Equipment and Third-Party Services

  • Certain features require compatible hardware, an internet connection, Bluetooth, a Garmin device or Apple Watch, or access to equipment on the selected court. We cannot guarantee that every feature will work with every device or at every centre.

  • Use of third-party products may be subject to the respective providers' own terms. Padel Platform remains responsible for its own contractual obligations to the extent required by law.

  • You must not modify, damage, remove or use a centre's Point PODS, cameras or scoreboards contrary to their intended use or the centre's instructions.

12. Rights to the Service

  • Padel Platform and our licensors own the rights to the Service's software, design, trademarks, graphic elements and other protected material, unless otherwise stated.

  • You are granted a personal, limited and non-exclusive right to use the Service in accordance with these Terms. You do not acquire ownership of the software, hardware or Padel Platform's trademarks.

13. Prices and Any Paid Features

  • Features that are free of charge may be used without payment. If paid features are offered, the price, payment terms, any contract period and cancellation terms will be communicated separately before you complete a purchase.

  • Purchases through an app store may also be subject to that app store's payment and subscription terms. Your mandatory consumer rights continue to apply.

  • These general Terms do not, in themselves, create a subscription or payment obligation.

14. Cancellation and Termination

  • You may stop using the Service and request deletion of your account through the available features or by contacting us.

  • What happens to account information, match data, recordings and separately stored highlights when an account is deleted is governed by our Privacy Policy and the relevant access and deletion features.

  • Deleting your account does not automatically delete every recording in which you appear if the recording was created by another player. However, you may exercise your rights under applicable data protection law.

  • We may terminate or suspend your access in the event of a material breach of these Terms, misuse of the Service, or where continued access would be unlawful or create a significant security risk. We will endeavour to give reasonable notice unless the circumstances require immediate action.

15. Availability, Changes to Features and Liability

  • We aim to provide a reliable Service, but access may be interrupted by maintenance, technical faults, changes made by third parties or circumstances beyond our reasonable control.

  • We may develop and change the Service's features for legitimate reasons, such as security, technical compatibility, improvements or legal requirements. If a change has a materially adverse effect on an ongoing paid service, we will provide information about the change and the relevant rights in accordance with applicable consumer law.

  • Statistics, video and automated features are provided as aids and cannot be guaranteed to be error-free. Nothing in these Terms limits rights that you cannot lawfully waive under Danish law, including mandatory rules on digital services, liability or compensation.

  • Padel Platform is liable in accordance with the general rules of Danish law. We do not accept liability for circumstances arising solely from your unlawful use or changes made by independent third parties, to the extent that such an exclusion may lawfully be agreed.

16. Personal Data

  • How Padel Platform processes personal data, including in relation to match recordings, livestreaming, use of Apple HealthKit, technical error diagnostics, retention, access and deletion, is described in the applicable Privacy Policy.

  • Accepting these Terms does not constitute general consent under the GDPR. Where a feature requires separate consent or another separate action, this is handled through the relevant user interface or in accordance with applicable data protection rules.

  • Questions about personal data and your rights may be sent to privacy@padelplatform.app.

17. Changes to these Terms

  • We may update these Terms where necessary due to changes in legislation, security, new technology, changes to the Service or other legitimate reasons.

  • Material changes affecting existing users' contractual rights will be notified individually within a reasonable period, for example via the app or by email, with information about the content, reason, effective date and relevant options to terminate use where required. We cannot unilaterally introduce materially onerous terms merely by publishing them on the website or treating continued use as acceptance where the law requires actual agreement.

  • The current version and date will be shown on the website or in the Service. Changes will not affect existing rights contrary to mandatory law.

18. Governing Law and Disputes

  • These Terms are governed by Danish law. Any disputes should first be addressed by contacting Padel Platform.

  • Disputes will be heard by the competent courts in accordance with applicable rules. This does not limit any mandatory rights you may have as a consumer, including the right to use relevant complaints procedures.

19. Contact