Privacy Policy

Version: November 2026

Last updated: 3 November 2026 – version 4

1. Introduction

Padel Platform ApS ("we", "our" or "us") operates the Padel Platform mobile application, the associated watchOS application, Padel Platform camera, Point Pods and video solutions, and the website padelplatform.app (collectively, the "Service").

This Privacy Policy explains how we collect, use, store and protect personal data when you use the Service.

Data controller: As a general rule, Padel Platform ApS is the data controller for personal data processed as part of the Padel Platform Service.

In certain cases, Padel Platform ApS may process personal data on behalf of a padel centre or another partner. In such cases, the relevant party is the data controller, while Padel Platform ApS acts as the data processor pursuant to a separate data processing agreement.

We process personal data in accordance with the EU General Data Protection Regulation (GDPR), the Danish Data Protection Act and other applicable legislation.

If you have questions or requests concerning personal data, you can contact us at privacy@padelplatform.app.

2. Personal data we collect

Depending on which parts of the Service you use, we may process the following types of data:

Account information

Name:

  • Display name provided during registration or received from a social login provider, such as Google or Apple.

Email address:

  • Used, among other things, for account verification and administration.

Telephone number:

  • Used for verification if this option is selected.

User ID:

  • A unique ID assigned to your account for authentication and linking data.

Match and gameplay data

Match data:

  • Results, sets, games, points, timestamps, match status and completion status.

Match statistics:

  • For example, points won, serves, returns, service streaks, break points and service durations.

Player contacts

Player information:

  • Names and information about players used to compose teams and register match participants.

Video and audio content

  • On courts equipped with Padel Platform camera equipment, video and audio recordings of padel matches may be made.

  • The camera and microphone do not record continuously. Recording begins only when the recording function is actively started in connection with a specific match and ends when the match or recording ends.

  • The camera and microphone are intended to record the padel court itself, the players and the sound from the specific match. As far as possible, the equipment’s placement, field of view and audio recording are configured to limit areas and sound outside the court.

  • However, persons and sounds in the immediate vicinity of the court may in some cases be unintentionally included in the recording.

  • Padel Platform cameras may record both video and audio when the recording function is activated.

  • Video and audio content may include match recordings with video and audio, as well as automatically or manually generated highlights and video sequences linked to match data and statistics.

  • Players and other relevant persons are clearly informed that video and audio recording may take place through signage at the court and through relevant information in Padel Platform.

Health and fitness data

  • If you use the associated Apple Watch application, we may, with your permission, process data via Apple HealthKit, including:

Heart rate:

  • Average and maximum heart rate during matches.

Active energy burned:

  • Calories burned during matches.

Workout data:

  • Workout sessions recorded in HealthKit.

  • This data is processed only when you actively use the Apple Watch application during a match and have granted the necessary HealthKit permissions.

  • You can manage or withdraw these permissions at any time through the settings on your Apple device.

Location data

  • The app may request location permission where this is necessary to identify your current Wi-Fi network, for example in connection with configuration of camera equipment.

  • The data is used for the specific function and is not stored by Padel Platform as a history of your geographical location.

Device and diagnostic data

  • We may process:

Technical device information

  • Bluetooth connection data for communication between the camera, scoreboard and other relevant devices.

Diagnostic logs:

  • Error messages and technical events.

  • Diagnostic information is used for operation, troubleshooting, security and improvement of the technical stability of the Service.

Identifiers:

  • User ID: A unique ID associated with your account.

Device identifiers:

  • Firebase Authentication may process device identifiers and other technical information for purposes including authentication, security and prevention of misuse.

Technical error diagnostics

  • We use technical error diagnostics to identify and remedy faults on our website and in our mobile app.

  • Diagnostic data may include error messages, technical stack traces, error codes, information about browser, operating system, device model, app and website version, and the time of an error.

  • On the website, information about the affected page and the most recent technical actions preceding the error may be included. Addresses and technical information are filtered for tokens and query parameters.

  • In the iPhone app, we record, among other things, crashes, errors during login, synchronisation and match upload, and events where the app stops responding or is terminated by the system.

  • We configure error diagnostics not to collect direct user identifiers, passwords, access tokens, screenshots or user session recordings. However, we cannot completely rule out that personal data may inadvertently appear in a technical error report.

  • IP addresses may be processed technically during transmission, but Sentry is configured not to store them in error reports.

  • For Apple Watch, we do not use Sentry, but Apple's own crash reports.

3. How we use your personal data

We use personal data to provide and operate Padel Platform, including to:

  • verify your identity and administer your account

  • store and display your match history

  • calculate and display match statistics

  • display health and fitness data in your match statistics

  • manage player contacts and team composition

  • record and process video and audio from matches

  • generate and display highlights

  • link recordings with match data and statistics

  • enable content sharing when the user actively chooses to do so

  • support livestreaming when this function is separately activated

  • diagnose and troubleshoot technical issues and protect the Service against misuse and unauthorised access.

We do not sell your personal data.

We do not use HealthKit data for advertising or marketing.

4. Legal basis for processing

Depending on the specific processing activity, we rely on one or more of the following legal bases:

Performance of a contract – Article 6(1)(b) GDPR

  • We process data where this is necessary to provide the functions and services you have requested, including account administration, match history, statistics and other core functions of Padel Platform.

Consent – Article 6(1)(a) GDPR

  • Where a specific processing activity requires consent, we obtain it separately. Consent may be withdrawn at any time. Withdrawal does not affect the lawfulness of processing carried out on the basis of consent before its withdrawal.

Video and audio recordings – legitimate interests

  • Where Padel Platform ApS is the data controller for a match recording, personal data in connection with video and audio recording is, as a general rule, processed on the basis of our legitimate interests pursuant to Article 6(1)(f) GDPR.

  • Our legitimate interest is to provide Padel Platform functions relating to match recordings, including replay, highlights, match analysis and livestreaming with video and audio.

  • We have carried out a Legitimate Interests Assessment (LIA), balancing Padel Platform’s interest in the processing against the interests, rights and freedoms of players and other data subjects.

  • In this assessment, we take into account, among other things, that:

  • the camera and microphone do not record continuously

  • recording only begins when the recording function is actively started in connection with a specific match

  • the camera’s field of view is, as far as possible, limited to the court itself

  • the purpose of the audio recording is to reproduce the sound from the specific match and, technically and practically, is limited as far as possible to the court and the match participants

  • players and other relevant persons are informed about potential video and audio recording through clear signage at the court and in the Service; there is currently no separate active REC indicator on the court

  • match recordings are private by default

  • recordings are not used for general surveillance of visitors to the padel centre or for purposes unrelated to Padel Platform’s match functions.

  • You have the right to object to processing based on legitimate interests. See section 9 for further information.

Health and fitness data – Article 9 GDPR

  • If data from Apple HealthKit constitutes health data or other special categories of personal data, we process such data only where a valid legal basis for processing exists under the GDPR.

  • Where relevant, the processing is based on your explicit consent pursuant to Article 9(2)(a) GDPR.

Legitimate interests – security and operation

  • We may also process data pursuant to Article 6(1)(f) GDPR where this is necessary for our legitimate interests in, among other things:

  • IT and information security

  • prevention of misuse and fraud

  • diagnostic logging

  • troubleshooting

  • protection of our systems and users.

  • We use technical error diagnostics on the basis of Article 6(1)(f) GDPR. Our legitimate interest is to ensure stable and secure operation, identify technical faults and improve the reliability of the Service.

    The processing is limited to technical diagnostic information and is not used for marketing, user profiling or tracking users' behaviour for commercial purposes.

5. Apple HealthKit data

We process HealthKit data with particular care and in accordance with applicable rules and Apple’s current HealthKit requirements.

HealthKit data:

  • is never sold

  • is never used for advertising or marketing

  • is not used for profiling for marketing purposes

  • is not disclosed to third parties for their own commercial purposes

  • is used solely for the Padel Platform functions that the user has chosen to use.

You can manage or withdraw Padel Platform’s access to HealthKit data through the settings on your Apple device.

6. Third-party services

We use external service providers to provide and operate parts of the Service.

These include, among others:

Firebase (Google)

  • Used, among other things, for authentication, user account administration and security.

  • Firebase may process technical information such as device identifiers and IP addresses where necessary for the functions used.

Microsoft Azure – Sweden

  • Used, among other things, for hosting, video storage and processing.

BunnyWay / Bunny CDN

  • Used, among other things, for video streaming and delivery of video content.

Where a service provider processes personal data on our behalf, we enter into the necessary data processing agreements and require appropriate protection of the data.

If personal data is transferred to countries outside the EU/EEA, we ensure that a valid transfer mechanism under the GDPR is in place where required.

HealthKit data is not shared with these services unless this later becomes necessary for a function expressly selected by the user and the necessary legal basis for processing is in place.

Functional Software, Inc. (Sentry)

We use Sentry for technical error diagnostics, including the recording of errors, crashes and problems with the stability of the Service.

Diagnostic data is stored in Sentry's EU region. Sentry's US supplier organisation may have access to data under the applicable contractual terms. Any transfers to the USA are handled under a valid transfer basis in accordance with the GDPR.

We do not use Sentry for advertising, marketing, user profiling or recording user sessions.

7. Data sharing

We do not sell your personal data.

We do not share your personal data with data brokers or advertisers for the purpose of trading personal data or targeted advertising.

We may share data with our service providers where this is necessary to provide and operate the Service.

Video, audio and match data

  • Match recordings containing video and audio are private by default.

  • A recording does not become publicly available merely because the match is recorded.

  • If you actively choose to share a match, livestream the match, share a recording, highlight or “moment” using Padel Platform’s sharing functions, video and audio may become available to others in accordance with the selected sharing function.

  • Video and audio recording is disabled unless the match organiser actively selects recording before the match starts. Before starting the recording, the organiser must inform the other players that private video and audio recording is planned and confirm that they have been made aware. This confirmation is an operational safeguard, not GDPR consent; Padel Platform generally relies on Article 6(1)(f) GDPR for this processing. If a player objects before the match, recording should not be activated pending resolution.

  • Livestreaming of video and audio is disabled by default and may only be activated by the match organiser before the specific match starts. The organiser must inform the other players about the intended livestream and confirm that they have been made aware. Livestreaming is subject to the separate age restriction described below.

  • Livestreaming is strictly prohibited where any participating player is under 15 years of age, regardless of parental approval. Before livestreaming may be activated, the match organiser must declare whether any player is under 15. Where the answer is yes, missing or uncertain, livestreaming must remain disabled.

  • Recordings and highlights retrieved through the match-claim process cannot subsequently be converted into livestreams.

  • Match recordings, match data and highlights are private by default. Access is provided through Padel Platform’s account, match-claim and player-linking functions, depending on how the match was set up and which players have accepted a connection. Players who start a match anonymously may need to claim it through the relevant QR code and register or sign in to access available match details and highlights.

  • We may also disclose data where we are legally required to do so.

8. Data retention and deletion

We retain personal data only for as long as necessary for the purposes for which it was collected or for as long as we are legally required to retain it.

Account and match data

  • Account and match data is generally retained for as long as your account remains active.

  • When you request deletion of your account, the account and associated personal data are scheduled for permanent deletion or anonymisation.

  • Deletion or anonymisation is generally completed within 30 days, unless the data must continue to be retained on another lawful basis.

  • If supported by the Service, an account deletion request may be cancelled before permanent deletion or anonymisation has been completed.

Technical error reports

  • Technical error reports processed via Sentry are generally retained for a maximum of 30 days and are then automatically deleted in accordance with the provider's applicable retention settings.

  • During the current trial period, retention may be up to 90 days. When the trial period ends, the period is reduced to 30 days.

Match recordings and deletion policy

  • Standard match recordings and separately stored highlights are generally retained for no longer than 2 years, after which they are automatically deleted, unless an earlier deletion is required. The same maximum period applies to recordings involving children.

  • Before the end of the retention period (2 years), the player who initiated the match recording may delete it through their account. Other individuals appearing in a recording may request erasure as described below and in section 9.

  • When a user (“User 1”) deletes their Padel Platform profile, Padel Platform deletes only those recordings that were initiated by User 1 when setting up the individual match.

  • If you appear in a match recording initiated by another player, you may contact that player directly to request deletion. You may also contact Padel Platform at privacy@padelplatform.app to exercise your data protection rights, including requesting erasure or objecting to the processing. Padel Platform will assess such requests in accordance with the GDPR, taking into account the rights and interests of all individuals involved.

  • When a retention period expires, the relevant video and audio content is deleted or anonymised unless there continues to be a lawful basis for retaining it.

  • If a user needs assistance with deletion, they can contact us at privacy@padelplatform.app.

9. Your rights

Where Padel Platform ApS is the data controller, depending on the circumstances you have the right to:

  • access the personal data we process about you

  • have inaccurate or incomplete data corrected

  • request deletion of personal data

  • request restriction of processing

  • object to processing based on legitimate interests

  • withdraw consent

  • receive certain data in a structured, commonly used and machine-readable format where the rules on data portability apply.

Objection to video and audio recording

  • Because processing of video and audio recordings from matches is generally based on legitimate interests, you have the right to object to the processing on grounds relating to your particular situation.

  • If you object, we will carry out an individual assessment of your request in accordance with the GDPR. We will cease the processing unless there are compelling legitimate grounds for continuing the processing which override your interests, rights and freedoms, or the processing is necessary for the establishment, exercise or defence of legal claims.

How to contact us

  • To exercise your rights, please contact: privacy@padelplatform.app

  • If Padel Platform ApS acts solely as a data processor for the processing in question, we will assist in identifying or contacting the relevant data controller.

  • We respond to requests concerning your data protection rights within the time limits prescribed by the GDPR.

  • You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) if you believe that the processing of your personal data is contrary to applicable data protection rules.

10. Security

We use appropriate technical and organisational security measures to protect personal data.

Where relevant, these measures include:

  • encryption of data in transit

  • encryption of stored data

  • secure authentication

  • access controls

  • restriction of administrative privileges

  • relevant logging and monitoring mechanisms

  • backups

  • procedures for handling security incidents.

Access to personal data is limited to persons and service providers who have a legitimate and necessary need for access.

No method of data transmission or storage can be guaranteed to be 100% secure, but we continuously work to maintain a level of security appropriate to the risk.

Data minimisation and automatic filtering of personal data in technical error reports, including limiting the retention period and excluding screenshots and user session recordings.

11. Children and young people

Padel Platform takes particular care to protect the personal data of children and young people.

Where the processing of a child’s personal data is based on consent in connection with an information society service offered directly to the child, we comply with the applicable rules on children’s consent.

In Denmark, a child aged 15 or over may, as a general rule, provide their own consent in this situation.

For children under the age of 15, consent or authorisation from the holder of parental responsibility is required where the processing is based on consent and the relevant rules apply.

Where processing is based on a legal basis other than consent, the legal basis is assessed separately, with particular regard to the interests, rights and freedoms of children and young people.

Video and audio recording involving children under 15

Padel Platform takes particular care to protect the privacy and personal data of children and young people. Ordinary video and audio recording of a specific padel match involving children under 15 may take place on the basis of Padel Platform’s legitimate interests under Article 6(1)(f) GDPR, subject to an assessment of the children’s interests, rights and freedoms and appropriate safeguards.

Recordings are initiated only for specific matches, are not continuous and are private by default. Audio recording, potentially identifiable children and the retention period of up to two years are included in the balancing assessment. There is no automatic requirement for parental consent solely because a player is under 15 when processing is lawfully based on legitimate interests.

Livestreaming is strictly prohibited whenever one or more participating players are under 15 years of age. This restriction applies regardless of parental approval.

Before livestreaming can be activated, the match organiser must confirm whether any participating player is under 15. If a player is under 15, the age status is unknown, or the confirmation is missing, livestreaming must remain disabled. The declaration is an additional safeguard; it does not guarantee that information entered by a user is accurate.

Players, parents and guardians may contact privacy@padelplatform.app to object to processing or request access, restriction or erasure. Requests involving children receive particular consideration.

12. Cameras and microphones at padel centres

At padel centres equipped with Padel Platform cameras and microphones, players and other relevant persons are informed that video and audio recording may take place.

Information is provided through clear signage at the court and relevant Padel Platform digital information. There is no separate active REC indicator on the court. Signage therefore explains that video and audio may be recorded, how the recording is activated, that nearby sounds may also be captured, and when the recording ends.

Cameras and microphones are intended for recording specific padel matches and not for general surveillance or eavesdropping on visitors to the padel centre.

Cameras and microphones do not record continuously.

Recording only begins after the match organiser actively selects recording before the match and informs the other participating players and confirms that they have been made aware. This operational confirmation does not constitute GDPR consent where processing is based on Article 6(1)(f). Recording is not enabled by default. The camera and microphone are activated only for the selected match and recording ends when that match ends.

The placement and field of view of the cameras are, as far as possible, limited to the court itself and do not include, for example, café areas, reception areas, changing areas, walkways or other courts.

The microphone is configured and positioned with the aim of reproducing the sound from the specific match and limiting the recording of sound from areas outside the court as far as possible.

When recording is activated, audio may be recorded as an integral part of the match recording.

The audio recording is used for replay of the match, highlights, match analysis and livestreaming, and not for general eavesdropping on conversations in the padel centre.

13. Changes to this Privacy Policy

We may update this Privacy Policy when our Service, technology or processing of personal data changes, or where necessary as a result of changes in legislation or regulatory practice.

The current version will be available on our website.

The date at the top of the page indicates when the Privacy Policy was last updated.

In the event of material changes, we may also inform users through the Service or by other appropriate means.

14. Contact us

For questions about personal data, exercising your rights, deletion, objections or other data protection-related enquiries:

privacy@padelplatform.app

For general questions about Padel Platform:

hi@padelplatform.app

You can also find information about your data protection rights and complaint options from the Danish Data Protection Agency (Datatilsynet) at datatilsynet.dk